Customer Service Specialist, Danish
Team/ Department: Customer Operations
What you'll be doing:
Being a Customer Service Specialist at Mr Green Online Casino means being part of the ambition of becoming the best customer service in the industry. Hence, we are looking for proactive, forward thinking candidates that can help drive this company ethos forward. As a Customer Service Specialist, you should be able to work and think independently, come up with creative solutions when needed whilst following company guidelines.
Customer Service is the heart of our company. As a Customer Service Specialist, you will be the focal point of contact for our customers. It means you will understand their issues from their perspective, at the same time you'll be having extensive knowledge on systems and multiple ways to solve customer's problems.
At Mr Green we strive for our customer service to be a cut above the rest!
Apart from aiming to solve customers' issues and providing excellent support, we want customer service to form part of the entire casino experience! Our customer service should serve as an extra value for the customer; when contacting us we want our players to feel like they're being recognised and that the conversation is interesting, positive and intriguing.
Before joining Mr Green's superior customer service team, we'll invite you to join our 1 month-long tailored training program called The Mr Green Academy. Training is led by a dedicated trainer accompanied by an experienced Team Leader being available to you for a whole month. During the Academy, you will join various training sessions including Games, Sportsbook, Fraud and AML, Empathy and soft skills, Responsible Gaming, Objection Handling and many other sessions. After a successful graduation from the Academy, you'll become a true gentleman equipped with all the right knowledge to represent Mr Green in the contact with our customers. Learn more about Mr Green Academy
The purpose of this role is to represent Mr Green in all customer contacts, giving the best service possible. The Customer Service Specialist will be working on shifts of 40 hours/week in total. Daily responsibilities will include communication with customers through email, phone as well as chat. The Customer Service Specialist will be part of a team - language group and follow the instructions of the Team Leader as well as report to the Customer Support Manager.
Specific responsibilities shall include:
What we'd like to see from you: (knowledge, experience, qualifications - what might set you apart?
How will you be a cut above the rest? (which values or vitals will we look for most from you?
Company Benefits Package:
Our way of showing our appreciation is by offering some of the best benefits on the island:
We look forward to hearing from you!
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